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Cygnet IT Services CIC

Role: MIS Support Consultants

We are a small Community Interest IT company offering the best IT support to schools, charities and small businesses. Centrally located in Wallington we are just a few steps away from the High Street and main transport links.

Cygnet IT Services CIC provide MIS & IT support to schools and we are seeking people to join our growing team.  

We are currently seeking two MIS Support Consultants to join the MIS Support team. The successful candidates will provide comprehensive support to schools and assist in the day-to-day use of their Schools Management Information System.   

To support schools with both the ESS SIMS and Arbor software, resolving problems via a central help desk, liaising directly with school staff and working with schools to maximise their knowledge and use of their systems and running training sessions both online and in person.

The position is for an office-based role, based in Wallington but occasional travel will be required to school sites.  The positions offered are full time, (37.5 hours per week).

Role will include:

• To fully support the use of MIS systems, (SIMS and Arbor), within customer sites

• Helpdesk support for customers, via the phone and remote sessions resolving problems

• To regularly monitor support calls and be pro-active in identifying common problem areas and potential means of resolution

• Training staff in SIMS/Arbor usage and modules and preparing training documentation.

• Installing and upgrading software (where applicable)

• General advice and support to Senior Leadership Teams, Teachers and School Administrative staff in relation to supporting Management Information within the schools.

Qualities we’re looking for:

• Applicants should have previous experience of using either the SIMS or Arbor MIS software. 

• Experience of working either within a school environment or within an IT system support environment.

• Secondary school experience including knowledge of course manager, exams or assessment manager would be an advantage, although full training will be provided to the successful applicant.

• Confidence in dealing with customers and ability to run customer training sessions

• Willing to continually learn independently and develop your skills.

• Good communication skills and the ability to work within a team.

• Ability to take on responsibility when required.

• Experience of using versions of Windows and Microsoft products including, Word and Excel are essential.

• Applicants must hold a full driving licence and have access to a vehicle as travelling between sites will be required.

MIS Support Assistant

Salary range £24,000-£30,000 (depending on experience),  37.5 hrs per week

There is the possibility for 1 position to be part time OR term time only + 4 weeks.

For further information and a full job description, please email

Cygnet IT Services CIC


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