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MIS Support Officer (Pupil Asset)

Part-time, 25 hours per week, term time only + 2 weeks

Cygnet IT Services CIC provides ICT support to schools. We are currently seeking an MIS (Management Information System) Support Officer to join the MIS team. The successful candidate will provide comprehensive support to schools and assist in the day to day use of their Management Information System.

Previously only a Capita SIMS support team, the Team are moving into supporting a second MIS product – Pupil Asset and this role is designed to enhance the implementation and support of this new MIS web-based system. The ideal candidate will have previous experience working within a service industry and system software support, with the confidence to liaise with and offer training to customers. This role would ideally be suited to a parent looking to work around school hours.

The support role will primarily be responsible for the Pupil Asset MIS system but working as part of the MIS team will also be responsible for the helpdesk support of the Capita SIMS MIS. Resolving problems via a central help desk, liaising directly with school staff and working with schools to maximise their knowledge and use of their systems. Training will be provided on both the Pupil Asset and SIMS systems, but it is important to also have the ability to work and learn independently.

The MIS Support Officer will be based at Grove Park, Carshalton but will be required to travel between sites from time to time. The position offered is part time, 25 hours per week, over 5 days, term time only plus 2 weeks. Flexibility will be required as there will be some occasional travel involved, including to the Pupil Asset Head Office in Norwich, along with the requirement to attend customer sites to carry out training.

Duties will include:

- Helpdesk support for our customers, resolving problems recorded via a central IT Help Desk,

- Ensuring helpdesk queries are actioned to meet Service Level Agreement and to ensure

that customer have relevant and concise updates and feedback when working on their


- Training staff in Pupil Asset usage and modules and preparing training documentation

where necessary.

- General advice and support to Senior Leadership Teams, Teachers and School

Administrative staff in relation to supporting the Management Information System within the schools.

Skills required:

- Applicants should have previous experience of working with or supporting a database


- A knowledge of the pupil Asset MIS or Schools Information Management System (SIMS)

would be an advantage but not a necessity

- Ability to take on responsibility and lead on projects

- Willing to continually learn and develop your skills

- Confidence in dealing with customers and ability to run customer training sessions

- Excellent communication skills and the ability to work within a team.

- Experience of using versions of Windows and Microsoft products including, Word and

Excel are essential.

- Applicants must hold a full driving licence and have access to a vehicle as travelling

between sites will be required.

MIS Support Officer
25 hours per week, Term Time Only +2 Weeks
Salary range £12,695 - £14,779 (FTE: £20,000-£23,000) Including 5% pension scheme.
Subject to Enhanced DBS Checks and references

For further information and a full job description, please contact Applications will be reviewed on receipt.

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