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The Institute of Hospitality
Marketing & Communications Executive
HOURS: 35 hours per week, Monday to Friday, 9am – 5pm, with working from home flexibility
SALARY: £24,000-£27,000
RESPONSIBLE TO: Head of Marketing & Membership
CLOSING DATE: 29th August 2018
INTERVIEWS: Week commencing 10th September 2018
SUMMARY OF ROLE
The Marketing & Communications Executive will manage and deliver the Institute’s communications activity and play an integral role in meeting membership acquisition and retention targets, as well as promoting events, products and services to both member and non-member audiences.
As part of the project teams for these activities they will create the communications plans, undertake audience research, develop website content, plan and deliver digital and off-line marketing activity, optimise campaign performance using google analytics, evaluate success, and produce monthly reports.
KEY TASKS AND RESPONSIBILITIES
Coordinate and execute communications to the Institute’s current and potential stakeholders
Produce all monthly membership email newsletters
Plan and deliver online marketing campaigns to promote the Institute’s calendar of events, including webinars and face-to-face events at national and local level.
Support the membership team to deliver targeted campaigns to promote membership and encourage renewal, using both direct and digital marketing.
End to end delivery of promotional material as and when required to support business needs, including design and print production.
Manage the Institute’s attendance at key industry events and represent the Institute in person as and when required at events across the UK.
Brief communications campaigns to the Institute’s social media agency to ensure effective and innovative use of all channels (Twitter, Linkedin, Facebook and Instagram)
Ensure all marketing materials adhere to the corporate identity
Uphold the IoH brand across all material, advising internal and external audiences on appropriate usage.
Manage content on the website and champion good practice SEO
Work in co-operation with colleagues to deliver the Institute’s aims and objectives of promoting excellence, enhancing education and facilitating learning
PERSON SPECIFICATION
Graduate with a minimum of 2 years’ experience in a marketing or communications role.
Ability to write and communicate clearly in an appealing and inspiring manner and appropriately for the audience
Ability to research & collate and interrogate information accurately and efficiently
Essential experience using Mailchimp and WordPress along with excellent IT skills including database interrogation, HTML design and understanding of Google Analytics.
Commercial and sales driven approach to the role
Excellent interpersonal skills and a team player
Excellent written and verbal communication skills
Excellent organisational skills
Ability to work under pressure and to deadlines and to manage a number of different projects at any one time ensuring commitments are delivered within budget and on time.
Experience of operating across all social media platforms
Outgoing, flexible and innovative, cheerful and confident
Tenacious and diligent with a good head for detail
Experience of working in a professional membership organisation or charity desirable
CIM/IDM qualification desirable
How to apply
To apply for this position, please email your CV and a covering letter explaining how your skills and experience relate to the role of Marketing & Communications Executive, to Joanne Smith, Head of Executive Office on: joanne.smith@instituteofhospitality.org
You can apply for this position online here
The Institute of Hospitality is the professional body for individual managers, aspiring managers and those studying for related qualifications in the hospitality industry. Its aims and objectives are to promote excellence, enhance education and facilitate learning. The Institute offers a range of benefits and career long support through a renowned professional development programme. It has been in existence for almost 80 years and boasts membership across the globe making it a truly international operation.
